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Sacred Heart Hospital on the Gulf in the Top 1% in the Nation

Posted: 3/14/2013

Port St. Joe, Fla. -- Nine out of 10 patients at Sacred Heart Hospital on the Gulf (SHHG) say they would "definitely recommend" the hospital to others, according to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. That rating by patients regarding their overall experience was the highest among hospitals in Northwest Florida and ranks SHHG in the top 1% of hospitals in the nation for patient experience.

The HCAHPS survey measures hospitals nationwide on the patient experience – from the nursing care to the cleanliness of the room. HCAHPS is the first national, standardized, publicly reported survey that captures the patients’ perception of the care they received. This quality comparison tool is available to the public online at

"At Sacred Heart, we believe hospitals should be more open about the quality of care they provide," says Roger Hall, SHHG President. "Three years into our journey of providing high-quality, compassionate health care, we continually focus on ways to improve patient care and make a difference in our community."

With the common goal of continually improving patient safety and quality of care, the primary objectives of HCAHPS include creating a nationally standardized survey for meaningful comparisons, increasing hospital accountability and incentives for quality improvement, and enhancing public accountability. The survey includes 27 questions that are bundled into the following 10 composite scores:

  • Communication with doctors
  • Communication with nurses
  • Responsiveness of hospital staff
  • Pain management
  • Communication about medicines
  • Discharge information
  • Cleanliness of the hospital environment
  • Quietness of the hospital environment
  • Overall rating of the hospital
  • Willingness to recommend the hospital to family and friends

"We are honored that Sacred Heart received such high ratings from our patients," says Hall. "It is a privilege to serve this community, and we take patient safety and quality care to heart."

Hospitals nationwide have been reporting this data since 2006 to the Hospital Quality Alliance (HQA), a national public-private collaboration of hospital groups, consumer representatives, physician and nursing organizations, and government agencies. The HQA created a public web site – -- to give consumers a closer look at these issues.

About Sacred Heart Hospital on the Gulf

Sacred Heart Hospital on the Gulf opened in 2010 to serve residents of Gulf, Franklin and Bay counties. The 25-bed facility in Port St. Joe features 24-hour emergency services, inpatient services, surgical services, a full complement of diagnostic and laboratory services, and a helipad to be used by Sacred Heart's regional air ambulance service to provide rapid transport for trauma or critically ill patients. The hospital is operated by Sacred Heart Health System based in Pensacola and a part of Ascension Health, the nation’s largest system of Catholic, not-for-profit healthcare facilities. For more information about Sacred Heart Hospital on the Gulf, visit online at, find us on Facebook or call (850) 229-5600.





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